Chanda Dicke

A Practical, Realistic Independent Manager with highly developed organizational skills offering strengths in areas of planning and/or managing events, document management, communication and writing.

  • Chanda Dicke
  • 902 Longkeep Lane #206
    Daniel Island, SC 29492
  • me@chandadicke.com
  • 614.581.2051
  • www.chandadicke.com

Work History

  • Project Assistant, Integrated Revenue CycleJune, 2013 - June, 2014

    Medical University of South Carolina

    Served as the project assistant providing leadership and support for the Patient Accounting Directors as well as the Chief Revenue Officer. Duties included:

    • Executive Management support for Directors and their operational areas;
    • Operational Coordination, facilitating internal and external communications with employees, Physicians and/or department representation, MUSCP corporate staff, vendors and patients;
    • IT Support;
    • Revenue Cycle program support for educational programing related to coding, billing and payer liaison activities.
    • Invoiced and maintained the billing system and reconciled/managed accounts receivables (went from $495,000 three years ago to less than $20,000 this year).
  • Manager, Quality InstituteApril, 2008 - November, 2012

    Ohio Hospital Association

    The overall mission of the Ohio Hospital Association (OHA) is to help hospitals in the State of Ohio work together for the common good. Duties provided were as follows:

    • Assisted the Vice President, Quality Institute in managing the overall work of the department, tracking deliverables, due dates and status of projects.
    • Coordinated quarterly meeting arrangements (food, room, handouts, PowerPoints, etc.) for the OHA Research and Educational Foundation (REF) governing board while acting as a liaison and resource to REF Board members (15 board members and varying staff members that were involved).
    • Assisted the Director of Quality Improvement with the Ohio Patient Safety Institute (OPSI) governing board (20 members) and related committees staffed by other members of the department.
    • Assisted the Director of Quality Improvement with the Continuous Service Readiness (CSR) Program, its web page, contact database and bi-annual education meetings with attendance of about 300 people over a two-day period.
    • Invoiced and maintained the billing system and reconciled/managed accounts receivables (went from $495,000 three years ago to less than $20,000 this year).
    • Managed and tracked deliverables of external vendors and contractors. The deliverables included CORE/CARE, Continuous Service Readiness (CSR) through the Joint Commission, and five different collaborative areas within the state, hand hygiene programs and Patient Safety Organization (PSO).
    • Oversaw maintenance of contact database (Personify) for quality collaborative members, committee chairs and allied hospital association staff.

    Also played a role in the creation of an Apple IPad Hand Hygiene program (licensed by Apple and patented by OHA) to be used tracking hand hygiene procedures throughout Ohio hospitals. This IPad application allows approximately 30 student nurses throughout Ohio to go into specified hospitals and “secretly” check if hand hygiene processes are followed. Daily hand hygiene techniques are checked, recorded, and feedback is immediately available to the hospital management staff. In the year that this program has been in place, hand hygiene rates have shown marked improvement based upon the facts provided by the Apple IPad program developed.

  • Sr. Executive Assistant, to CEO & President2005 - 2007

    Experience Columbus

    Functions included prioritizing the workload of the CEO; reviewing, highlighting, and distributing mail in both electronic and paper environments; developing and distributing communications to Executive's Team and senior leadership; proactively following up with Executive on correspondence and action items; coordinating and scheduling meetings and department events, including travel, accommodations, site selection, and agenda; attending team meetings to document action items; preparing agendas and topics for team meetings; composing correspondence on a day-to-day basis; preparing and submitting expense reports on behalf of Executive; and developing PowerPoint presentations for Executive.

  • Executive Assistant & Event Coordinator1998 - 2004

    Eagle Creek Challenge & Conference Center
    (Subsidiary of The Suddes Group)

    Provided leadership, structure, customer service, event planning and follow up over a 4-year period at their 50-acre team-building facility. Planned and managed from concept to completion corporate and educational events, customized for groups of 10 to 1,000 including food and beverage, transportation, entertainment, lodging, wedding preparation and event planning. My role included dealing with clients, potential clients, and follow up participants in customer satisfaction relationships.

  • Manager of Fund Raising 1998 - 2004

    Jack Nicklaus Museum
    (In conjunction with The Suddes Group)

    Managed $5MM fund raising initiative for the Jack Nicklaus Museum, coordinating with the Board of Directors including: Gerald Ford, Bob Hope, Sean Connery, Pandel Savic and 10 professional golfers. The museum was create, and resides, at Ohio State University.

Qualifications

A Practical, Realistic Independent Manager with highly developed organizational skills offering strengths in areas of:

  • Customer Service

  • Administrative Functions

  • Quality          

  • Planning & Managing Events

  • Mentoring & Encouraging

  • Document Management

  • Staffing/Training

  • Communication & Writing

Microsoft Office 2007 Certification of Completion (Word, Excel, Outlook, Microsoft Publisher, Windows Vista, PowerPoint) from Babbage Simmel in 2008.

Helped create an IPad application to record hand hygiene processes throughout Ohio hospitals.

Achievements

  • Completed Bachelor's Degree in 10 Quarters at Miami University with a 3.6 GPA in Business Education

  • Coached girls' basketball for 2 years at the high school level while teaching (Upper Arlington High School)

  • President of the collegiate and alumnae chapters of Delta Gamma Sorority.

  • Member/Volunteer with The Childhood League Center for autistic children for over 6 years.

Download PDF Resume

Letter of Recommendation

November 26, 2012

Reference and Recommendation Letter: Chanda Dicke

Dear Sir or Madam:

I am delighted to have the opportunity to recommend Chanda Dicke for employment. I had the pleasure of working on major Ohio Hospital Association meetings and events over a four year period of time.

Chanda led, planned and executed large and small professional conferences for healthcare executives (hospital administrators and board members) for the Quality Institute of the Ohio Hospital Association. The meetings were attended in numbers of 12 to 1200 and required menu planning, audio visual and technology, coordination of national speakers and travel for same, as well as coordination and supervision of internal and external staff for these events.

The nature of the work was essentially to manage a master calendar of routine recurring monthly, quarterly and annual events in such a way as to pull off total perfection. This was accomplished time and again by Chanda in her position. Due to a restructuring of the organization, this work will likely now be outsourced.

In addition to the duties described above, it was Chanda’s nature to develop strong working relationships with officers and administrative staff, alike. I admired this about her personal work ethic and style.

Chanda is an adept writer, document manager and has an excellent command of necessary I.T. and computer skills to be qualified for most any type of work. She exercises necessary confidentiality, has a broad base of understanding for the business setting and would be an asset to any organization she pursues.

I recommend Chanda with enthusiasm and I encourage your call or further inquiry of me if need be.

Ellen A. Hughes, RN, ACA, LNC
President Hughes Clinical Consulting/Clinical Consultant – Quality Institute - -OHA
155 E. Broad Street, Columbus, OH 43215
419-503-5209



Professional References

Ellen A. Hughes
Phone: 419-503-5209

Morgan Martin
Email: Morgan.Martin@sparrow.org

Contact info

  • 902 Longkeep Lane #206
    Daniel Island, SC 29492

  • Email: me@chandadicke.com
  • Phone: 614.581.2051
  • Website: www.chandadicke.com

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